Shipping
Shipping Information
Welcome to the VivyBox Shipping Information page. We strive to ensure that your order is processed, shipped, and delivered efficiently. Below, you will find all the details regarding our shipping policies and procedures.
Due to High Demand, orders may take 2-4 weeks to arrive. Please email Shopvivybox@gmail.com
Order Processing
- Processing Time: Orders are processed within 1-3 business days after purchase.
- Business Days: Monday to Friday, excluding holidays.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s tracking system.
Shipping Policies
1. Address Accuracy Please ensure that your shipping address is complete and accurate to avoid delays. VivyBox is not responsible for orders shipped to incorrect addresses provided by the customer.
2. Shipping Confirmation You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number and a link to track your shipment.
3. Delays While we strive to deliver your order within the estimated time frames, delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We appreciate your understanding and patience.
International Shipping
We are pleased to offer international shipping to many countries. Please note the following:
- Customs & Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. VivyBox has no control over these charges and cannot predict their amount.
- Shipping Time: International shipping times can vary due to customs processing and other factors.
Missing or Lost Packages
If your package is missing or lost, please contact our customer service team at SHOPvivybox@gmail.com. We will work with the carrier to locate your package and resolve the issue.